• Registered: 2013-03-16
  • Posts: 1

Topic: Trouble logging in

When I try logging into cloudtop.com with a correct password, I get the following error:

Could not connect to authentication servers, you might be behind a proxy or have lost your network connection.

Server error message:
Status: N/A
Message: ��VM��0��WT���:ΧM�����r��H�;K˯g��v[�E��"E���g2~y��vy6���Q�����
e��T�����    ]�,>��4���%�.�e��r�q��{|>�X��    1�F��L�6Zl��\�z@dHF�>(��L�K��02:���N�8�%e���*n�����"~ȼKd���&:'��Vn�QV���Τu�� �r�2PFg�������(6��
+U�߈�q
���w@c�t"2�e����v֬m6�]�zǛ���qc/�����oyL��4܋��f������"J�0C 
�Z��ܟ�upG�*�H1Е=#f@j]X�X�iD�3c���y��=d8��p+J��P?0����KIb�2��*Z:��j��    
��u�v%��$�U������ҼW ��U&��T��ܻ���{�����p�
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}!���7�vJ,��A����2��j��H����]�_�S���)?*mōʕ���R�
��xC.voU&�A���w0�)���N�˔�Df��~��ʇ�)    .��6u&���u����mڳ���h�Vz����K���OH޹�/�Ϣ��'/�Tu�D^�S��/Tu��<��S�T]a�{��
*96�?����_��ؽ��8~(��c~Br\����䭮��ץ��C����;�f,�Q揇u����.<&|��?;#���4�$�@���ߢ�>�'

Needless to say, I am not behind a proxy, and my network connection is fine. I've tried this from multiple different internet connections with the same results. If I give an incorrect password, I get the much less confusing "Wrong Password or User name."

Browser: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.172 Safari/537.22

  • Registered: 2013-03-29
  • Posts: 3

Re: Trouble logging in

I also have problems logging into CloudTop from my Macbook Pro on OS 10.8.3. I know I am using the correct password etc. because I can log in to CloudMe using the same credentials. However, I get no error message just a "spoked wheel" that keeps turning endlessly. Does anyone else have this problem?

  • daniel
  • Administrator
  • Offline
  • Registered: 2009-08-25
  • Posts: 19

Re: Trouble logging in

Can you specify os, browsers and versions please?

Have you tried to reset settings on the login page (under Help)?

  • Registered: 2013-03-29
  • Posts: 3

Re: Trouble logging in

Just tried again after resetting the settings as you suggested but got this error message "could not connect to authentication servers, you might be behind a proxy or have lost your network connection. Server error message: Status: N/A Message: Giving up, couldn't load resource [url=https://cloudtop.com/v1\]https://cloudtop.com/v1\"[/url] as I said in my post I am on Mac OS 10.8.3 - my browser is Safari 6.0.3. I am not behind a proxy and my network connection is excellent!

  • Registered: 2013-03-29
  • Posts: 3

Re: Trouble logging in

UPDATE - I just downloaded Google Chrome browser and I was able to log on to Cloudtop from that - it appears that there could be some incompatibility with the Safari browser so perhaps you could look at that?